The Espresso Parts Guarantee
We guarantee the quality of our products. Espresso Parts, Inc. will, on all non-electrical items, replace defective products or issue a credit at our option. All Espresso Parts electrical devices have specified limited warranties. If an electrical device fails to function due to manufacturers defect, Espresso Parts will repair or replace the device at our option. All espresso and coffee brewers are covered by manufacturers warranty, all parts and labor will be covered by Espresso Parts Inc. and/or the manufacturers.

Damaged Shipments
All damaged shipments are the responsibility of the freight carrier and therefore all damage claims must be filed with them. Shipping errors or shortages must be reported within 7 days.

Payment
Espresso Parts does not, under any circumstances, provide net terms. Prepayment with company check is acceptable. We also accept US and Canandian Visa, MasterCard, American Express and Discover. While we do NOT accept international credit cards, we do accept online PayPal & Google payments as well as wire transfers.

Shipping Policy
Orders are shipped Ground, 3 Day Select, 2nd Day Air and Next Day Air via UPS. We can ship via the United States Postal Service if requested. We ship all international orders via FedEx. Items over 50 pounds are shipped via Freight.

Return Policy
All returns are subject to a 20% restocking fee. No returns after 30 days, no returns on electrical items or books/videos. Shortages must be reported within 7 business days. Signed invoice must accompany ALL returned items for proper processing. Before we are able to accept returns, a RMA (Return Merchandise Authorization) number must be obtained from us.

The Fine Print
All orders are subject to availability. All shipping charges are the responsibility of the customer. Prices are subject to change without notice. Residents of Washington State will be charged 8.4% sales tax. Our current catalog and price list--both in print and online--supersede all previous versions.

Thanks for your order!

Espresso Parts (EspressoParts.com)